Terms & Condition

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Terms & Condition

The Terms are accepted by remaining on the Website or by clicking to accept or agree to them in the user interface provided by Skills Upgrade. By staying on the Website, you acknowledge the use of cookies for an improved user experience, with these cookies enhancing security and aiding in analyzing site usage.

Definitions:

Application: An application prepared by Skills Upgrade, including documentation and information provided by the user for submission to a Registered Training Organization (RTO).

Application Date: The date of deposit or Service fee payment to Skills Upgrade.

Application Period: The 24-week period after the Application Date.

Assessment: The process of confirming a person’s competence against a unit of competency from an Australian Qualifications Framework (AQF) qualification.

Candidate: A person wishing to undergo a Skills Assessment.

Customer: A person initiating an application with Skills Upgrade.

Extension Period: A four-week period after the Application Period, with a $200 fee and subject to Skills Upgrade’s approval.

Partner: An organization that is an RTO, collaborating with Skills Upgrade in the Recognition of Prior Learning (RPL) process.

Personal Information: Information capable of identifying an individual.

Qualification: Nationally recognised certification issued by partner RTOs.

RTO: Registered Training Organisation.

Services Fee: Fee payable to Skills Upgrade for providing the Services.

Services: Assistance by Skills Upgrade to identify and gather information for Skills Assessment.
Skill Screening: The process to determine a customer’s readiness for the RPL process.

Skills Upgrade: Skills Upgrade, not an RTO, and not issuing AQF certification.

Terms: Terms and conditions of use.

Website: https://www.skillsupgrade.com.au and other sites owned or operated by Skills Upgrade
You: Refers to an individual, company, or organization using the Website and/or associated products or services.

About the Website:
The Website is operated by Skills Upgrade Access to and use of the Website and associated products or services are subject to these terms. Users agree to be bound by these terms, and Skills Upgrade reserves the right to update them.

Acceptance of the Terms:
Acceptance occurs by remaining on the Website or explicitly agreeing through the provided user interface.

Cookies and Applets:
By staying on the Website, users accept the use of cookies for a better experience and increased security.

Registration to use the Services:
Accessing the Services requires online registration or direct contact with Skills Upgrade. Users authorize the use of provided information for Service-related communication.

User Obligations:
Users agree to comply with specified terms, including lawful use, password protection, and restricted commercial activities. Automated use of the Website is prohibited.

Payment:
Services Fee payment is required before lodging an application with an RTO. Payment options include electronic funds transfer, credit card, or PayPal. Users are responsible for any associated banking fees.

Refund Policy:
Refunds are possible under specific conditions, including a written notification within the Refund Period or eligibility determination by a Partner RTO. Some fees are non-refundable.

Extension Policy:
An Extension Period may be requested after the Application Period, with a $200 fee and subject to Skills Upgrade’s approval.

Recovery:
Overdue amounts incur interest, and users are responsible for associated costs in case of payment issues. Debt may be assigned to a recovery agency.

Copyright and Intellectual Property:
The Website and Services are subject to copyright, and users have limited rights for personal and non-commercial use.

Personal Information Collection:
Personal information is collected when voluntarily submitted and used according to applicable privacy laws.

Privacy:
Privacy is governed by Skills Upgrade’s Privacy Policy, available on the Website.

General Disclaimer:
The Website and Services are provided “as is,” and Skills Upgrade disclaims warranties. Users access and use the Website at their own risk.

Limitation of Liability:
Skills Upgrade’s liability is limited to the resupply of Services. It is not liable for indirect or consequential damages.

Termination of Contract:
The Terms continue until terminated by either party. Skills Upgrade may terminate for breaches or legal requirements.

Indemnity:
Users agree to indemnify Skills Upgrade for any claims or losses arising from breaches or use of the Services.

Dispute Resolution:
Users with concerns can contact Skills Upgrade at info@skillsupgrade.com.au. Disputes are subject to resolution through communication.

Venue and Jurisdiction:
Disputes are exclusively resolved in the courts of New South Wales, Australia.

Governing Law:
The Terms are governed by the laws of New South Wales, Australia.

Independent Legal Advice:
Both parties confirm fair and reasonable terms, having obtained independent legal advice.

Severance:
If any part of the Terms is void, the rest remains in force.

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