CHC52021 Diploma of Community Services

Program Details:

Qualification Code & Name: CHC52021 Diploma of Community Services

Qualification Description:

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Qualification Requirements: Total number of units = 20

• 12 core units, plus
• 8 elective units

Delivery Mode/s:

Zoom online-based face to Face blended learning -online (Moodle) Check the timetable with student services.

Units of Competency:

Core Units:

CHCCCS004                       Assess co-existing needs

CHCCCS007                       Develop and implement service programs

CHCCCS019                       Recognise and respond to crisis situations

CHCCSM013                      Facilitate and review case management

CHCDEV005                      Analyse impacts of sociological factors on people in community

work and services

CHCDFV001                       Recognise and respond appropriately to domestic and family


CHCDIV001                        Work with diverse people

CHCDIV002                        Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCLEG003                       Manage legal and ethical compliance

CHCMGT005                      Facilitate workplace debriefing and support processes

CHCPRP003                        Reflect on and improve own professional practice

HLTWHS003                       Maintain work health and safety

Elective Units

Group A – Case Management

CHCCSM009                      Facilitate goal-directed planning

CHCCSM010                      Implement case management practice

Group B – Social Housing

CHCADV004                      Represent organisation in court or tribunal

CHCSOH013                       Work with people experiencing or at risk of homelessness

Group C – Child, Youth and Family Welfare 

CHCCSM015                      Undertake case management in a child protection framework

CHCMHS013                      Implement trauma informed care

Group D – Responding to Family Violence 

CHCCCS033                       Identify and report abuse

Group E – General Electives

BSBPEF401                         Manage personal health and wellbeing

Entry Requirements: No entry requirements for this qualification.


Meeting the minimum admission requirements does not guarantee you entry into this course. Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs.

Find out more about how to apply for our courses(external link), and our commitment to admissions transparency.

Career Opportunities:

As a community services worker, you’ll enjoy a rewarding and fulfilling career making a real difference to the lives of individuals and communities.

With this community services course, you’ll be ready to work in a variety of roles including:

homeless support worker

child protection worker

community services worker

family support worker

program facilitator

group facilitator

case worker.



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